FAQs

Frequently Asked Questions

How do I reset my password?
What is the difference between the Account Password and the Web Service Password? Can these values vary?
What is a Web service?
What is a “Hit”?
Where do I find the inputs and outputs of a specific service?
Where can I find out what a response code means?
Where do I access my StrikeIron account?
How can I access the StrikeIron web services in a secure manner?
What is my UserID and password?
What is a License Key and UserID/Password? How do I use them to access my services?
What is a Trial?
What is an Example App?
I need Sample Code, where can I find it?
Which WSDL should I use?
Can I invoke a Web service in REST?
Can I invoke a Web service in SOAP?
What is the difference between a monthly and annual subscription?
How do I find out about pricing?
What should I use for my contact email address?
Where can I find technical documentation for Email Verification 5?
Why was the address returned in this format when I used the Address Verification service? Why was my secondary address designator added to Address Line 1?
I found an address via a web mapping service application, such as Google Maps, but the StrikeIron Address Verification service returns “Not Found.” Why is this?
I still need help. How do I get StrikeIron support?

 

 

How do I reset my password?

For security reasons we cannot recover your existing password. Your password will be reset and a new one will be sent to the email address associated with your account. Once you log in, please reset your password. Click here to reset your password.

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What is the difference between the Account Password and the Web Service Password? Can these values vary?

Your Account Password:

Your Account Password is the password used to login to your StrikeIron Account to view subscriptions, update credit card information, etc.

Your Web Service Password:

Your Web Service Password is the password used when invoking StrikeIron solutions using UserID and Password as credentials. This includes the example applications on the StrikeIron web site.

IMPORTANT:

Your Web Service Password is the same as your Account Password until you change it. If you change your Web Service Password it will take immediate effect. Please remember to notify your users or update any applications that require UserID and Password to invoke StrikeIron solutions. Passwords must be at least 6 characters in length.

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What is a Web service?

A “Web service” is a specific term created by the industry to describe a function provided by one software system or application that is available for access by another software system or application over the Internet (or any network).

This communication is achieved using a standardized mechanism such as text-based XML, eliminating the need for the communicating software applications to be running on the same hardware and software platforms. For example, a software system utilizing Windows .NET can communicate with a system built in Java on a Unix platform via a Web service.

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What is a “Hit”?

A “hit” is the term used to refer to a counter that is decremented every time a subscriber invokes and accesses a Web service. Your account and hit totals are tracked in your StrikeIron account

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Where do I find the inputs and outputs of a specific service?

Input and output requirements for a StrikeIron solution are located on each product’s page under the Technical Resources tab. You can access the “Example Data Document” or the “Operation” section.

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Where can I find out what a response code means?

Response codes can be found in Operations section of the Technical Resources for each StrikeIron product. This area also allows you to view the input and output requirement for each method of any StrikeIron Web service.

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Where do I access my StrikeIron account?

Once you have registered for a StrikeIron account, you can access your account by selecting the Your Account link at the top of any page on the StrikeIron site.

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How can I access the StrikeIron web services in a secure manner?

StrikeIron services can be accessed through http or https . If you want to access the web service securely, use https in the WSDL link. For example, the WSDL link for the Email Verification v6 Plus Hygiene is http://ws.strikeiron.com/StrikeIron/EMV6Hygiene?WSDL . If you want to access the web service securely, you can access the secure WSDL as  https://ws.strikeiron.com/StrikeIron/EMV6Hygiene?WSDL .

 


 

What is my UserID and password?

Your UserID and password is the email address and password you provided during the StrikeIron Account registration process. Your UserID and Password are used as authentication to access StrikeIron products.

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What is a License Key and UserID/Password? How do I use them to access my services?

As a registered user, you can authenticate your Web service request using either a UserID/Password combination or by using a License/Master Key. If you wish to authenticate with a License or Master key, set this value to the UserID field and set the Password field to null or an empty string value.

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What is a Trial?

A trial requires registering with StrikeIron to establish a UserID and Password. Trials are free for a specific number of hits. To try a particular product, the registered user simply enters the UserID (email address) and password in the appropriate fields on the sample app pages. If a service does not offer a trial, sales@strikeiron.com to request a trial.

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What is an Example App?

The Example Apps for each product allow users to quickly see the data or functionality a service has to offer. You can also use the Example Apps during testing to ensure the response you receive from your custom integration is returning the expected results.

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I need Sample Code, where can I find it?

StrikeIron has written a variety of code for popular programming languages for your use. Visit the Sample Code page to find the code you need.

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Which WSDL should I use?

StrikeIron offer two WSDL models for integration. The WSDL that you integrate is determined by your need for a SOAP header or a parameter-based authentication for the Web service. For more specific information regarding these WSDL types visit our Authentication Alternatives page.

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Can I invoke a Web service in REST?

All StrikeIron Web services can be accessed in REST. Click here for more information about REST.

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Can I invoke a Web service in SOAP?

In addition to REST, all StrikeIron Web services can be accessed in SOAP. Click here for more information about SOAP.

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What is the difference between a monthly and annual subscription?

For an annual subscription, a subscriber pays upfront for the total number of hits to be used in a year at a reduced rate. Yearly subscriptions accommodate seasonal, irregular, or unpredictable usage allowing the greatest flexibility. If a subscriber uses all the annual hits, they can either renew or upgrade the subscription to avoid being charged an overage fee. At the end of the year, the counter is reset. If the subscriber cancels, the unused hits are not refunded.

For a monthly subscription, a subscriber purchases a number of hits per month and pays a monthly fee. If a subscriber uses more than the allotted number of hits per month, the subscriber is charged an overage fee. At the end of the month, the hit-counter is reset. Unused hits do not carry over to the next month.

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How do I find out about pricing?

Please email sales@strikeiron.com or complete the pricing quote form. Someone from StrikeIron’s sales team will contact you shortly.

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What should I use for my contact email address?

If you are unsure of one particular email address, we recommend setting your contact email to a distribution list. This gives you the ability to add or remove multiple contacts from your end.

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Where can I find technical documentation for Email Verification 5?

Please refer to the example data document if you need help implementing Email Verification 5. In addition, we have sample source in the following programming languages:

Lastly, if you have a StrikeIron account then feel free to test the Web service using the example app.

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Why was the address returned in this format when I used the Address Verification service? Why was my secondary address designator added to Address Line 1?

The Address Verification service is designed to return values in the preferred format by the USPS.

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I found an address via a web mapping service application, such as Google Maps, but the StrikeIron Address Verification service returns “Not Found.” Why is this?

StrikeIron does not recognize any web mapping service application as an authoritative source for deliverable address information. We acknowledge it is an excellent solution for finding the general location of homes, businesses and intersections, making it ideal for retrieving driving directions. However, there is no guarantee that an address found using this method is a deliverable, valid address. The postal office in a given country (e.g. USPS for the United States) is instead the authoritative source for this information.

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I still need help. How do I get StrikeIron support?

Technical support is available from 8:30am to 5:30pm EST on Monday through Friday.

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Simply email support@strikeiron.com for technical-related questions.