Call centers face tough challenges of increased global competition and higher customer demand for exceptional service and immediate resolution.

Call center managers and operators feel pressure to complete transactions (e.g. calls, emails, chats) faster, reduce company-operating costs, improve efficiency working with new technologies and software systems, follow government regulations, and capture accurate customer data.

In regards to the latter, call centers know the pain of bad data, because the industry as a whole spends an average of $11.7 billion each year on manual labor to verify contact information. If you have not already, your call center needs to migrate to the Cloud for verifying and validating customer data. Gartner says 75% of customer-focused call centers will use cloud-based technologies in 2013.

For this reason, StrikeIron has developed cloud-based data quality and communications solutions tailored to meet the needs of call centers. These real-time solutions impact your profitability, efficiency, and customer satisfaction. In addition, they deliver a proven ROI by providing the following benefits:

• Time and Resource Efficiency: Diminish transaction time by  increasing the speed of data collection, allowing operators to process more transactions while still delivering an optimal customer experience
• Enhanced Data Accuracy: Eliminate typing errors caused at point-of-entry, as well as append missing information to have a full, complete view of the customer
• Improved Sales and Marketing Campaigns: Ability to follow-up with customers for promotions and surveys; increase revenue by turning consumers into brand evangelists

Learn more about how StrikeIron solutions have provided value to domestic and international call centers:

Customer Profile	StrikeIron Solutions	Outcomes
A publicly-held, global provider of  more than 4,500 call centers	Reverse Phone and Address Append Do Not Call List Verification North American Address Verification	Enriches customer data by automatically populating records with accurate and valid addresses Distinguishes between and identifies DNC landline and mobile phone numbers Unifies contact data in a centralized location
A leading consumer products company that serves 5 billion customers from call centers in 75 countries	Global Address Verification	Reduces talk-time and number of call center operators Validates phone number and routes call to correct country Decreases quantity of returned or bad shipments with correct data