Frequently Asked Questions

How do I get StrikeIron support?

Technical support by email is free from 8:30am to 5:30pm EST, Monday through Friday.
Simply visit Ask Support and complete the form.

Paid telephone support is also available on a subscription basis for ongoing support with a named account manager. Contact StrikeIron Support for more information on paid technical support programs.

The Ask Support form provides a form to fill in and submit. In order to best address your issue, please check to see if you have filled in the following

  • What StrikeIron Web service or tool you are having the problem with
  • Specific error message you are receiving or problem you are having
  • A description of the steps you are taking that gets you to this error

What is a Web service?

A “Web service” is a specific term created by the industry to describe a function provided by one software system or application that is available for access by another software system or application over the Internet (or any network).

This communication is achieved using a standardized mechanism such as text-based XML, eliminating the need for the communicating software applications to be running on the same hardware and software platforms. For example, a software system utilizing Windows .NET can communicate with a system built in Java on a Unix platform via a "Web service".

What is a "Hit"?

A “hit” is the term used to refer to a counter that is decremented every time a subscriber invokes and accesses a Web service. Your account and hit totals are tracked in your StrikeIron account

Where do I find the inputs and outputs of a specific service?

Input and output requirements for a StrikeIron Web service are located on the Web service product page under the Technical Resources tab. You can access the “Example Data Document” or the “Operation” section.

Where can I find out what a response code means?

Response codes can be found in Operations section of the Technical Resources page for each StrikeIron Web service. This area also allows you to view the input and output requirement for each method of any StrikeIron Web service.

Where do I access my StrikeIron account?

Once you have registered for a StrikeIron account, you can access your account by selecting the Your Account link at the top of any page on the StrikeIron site.

What is my UserID and password?

Your UserID and password is the email address and password you provided during the StrikeIron Account registration process. Your UserID and Password are used as authentication to access StrikeIron Web Services and products.

How do I reset my password?

For security reasons we cannot recover your existing password. Your password will be reset and a new one will be emailed to the email address associated with your account. Once you log in, please reset your password. Click here to reset your password.

What is a Trial?

A trial requires registering with StrikeIron to establish a UserID and Password. Trials are free for a specific number of hits. To try a Web service, the registered user simply enters the UserID (email address) and password in the appropriate Web service fields. If a service does not offer a trial, contact sales@strikeiron.com to request a trial.

What is an Interactive Example?

The Interactive Examples for each Web service allow users to quickly see the data or functionality a service has to offer. You can also use the Interactive Example during testing to ensure the response you receive from your custom integration is returning the expected results.

I need Sample Code, where can I find it?

StrikeIron has written a variety of code for popular programming languages for your use. Visit the Sample Code page to find the code you need.

Which WSDL should I use?

StrikeIron offer two WSDL models for integration. The WSDL that you integrate is determined by your need for a SOAP header or a parameter-based authentication for the Web service. For more specific information regarding these WSDL types visit our Authentication Alternatives page.  

Can I invoke a Web service in REST?

All StrikeIron Web services can be accessed in REST. For more information about REST click here.

What is the difference between a monthly and annual subscription?

For an annual subscription, a subscriber pays upfront for the total number of hits to be used in a year at a reduced rate. Yearly subscriptions accommodate season, irregular, or unpredictable usage allowing the greatest flexibility. If a subscriber uses all the annual hits, they can either renew or upgrade the subscription, to avoid being charged an overage fee. At the end of the year, the counter is reset. If the subscriber cancels, the unused hits are not refunded.

For a monthly subscription, a subscriber purchases a number of hits per month and pays a monthly fee. If a subscriber uses more than the allotted number of hits per month, the subscriber is charged an overage fee. At the end of the month, the hit-counter is reset. Unused hits do not carry over to the next month.

How do I find out about custom pricing?

Contact StrikeIron Sales Department if you need information regarding a subscription level not listed for the Web service.